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Five Ways to Show Customers You Care
- Customer service is a performance indicator that just about every business uses to gauge the success of their business. Whether you are in a big retail environment, or a small family-owned business, customer service is top of mind for many. Yet, as we continue to navigate the next normal of a post-pandemic world, every day […] Read More
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New Leaders: What’s Your Strategy?
- Does your leadership development strategy involve making your best employee now the leader for the other employees and hoping for the best? Don’t worry, you’re not alone. It does make sense to pick your best worker and promote them. And that worker does need to enjoy increased salary, and perks for great job performance. But […] Read More
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Employees: What’s Your Training Program?
- Last week, we talked about hiring and onboarding a new employee. Once that first day comes and goes, it’s all about training. The last thing that an employee wants is to be excited about a new company, then defeated when they feel as if they’re going to have to teach themselves to do the work. […] Read More
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Onboarding: Plan to Keep Your Rock Stars
- Business is growing. Great! You’ve decided it’s time to grow your team. The recruiting process is lengthy and costly, but worth it to find a rock star candidate. Turnover is very expensive, often 30-40% of an employee’s annual salary, and can cause extreme shifts in customer service, company culture, and product or service quality. The […] Read More
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