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Price Increases: Strategies to Keep Customers
- Do you know who gets upset by price increases the most often? Spoiler alert: it’s not the customers. Increasing prices is an inevitable fact of growing a business: labor costs, inflation, market prices, and more can drive a business’s need to raise prices. So when we assess a business in the first few weeks of […] Read More
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Five Ways to Show Customers You Care
- Customer service is a performance indicator that just about every business uses to gauge the success of their business. Whether you are in a big retail environment, or a small family-owned business, customer service is top of mind for many. Yet, as we continue to navigate the next normal of a post-pandemic world, every day […] Read More
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Burnout: Is Your Team Overwhelmed?
- Right now, as we discussed last week, for the businesses that are on a path to rapid growth, finding great employees is a tough job. The first strategy was to act quickly to hire, to avoid burning out the awesome employees that you’ve already got. The last thing that you want to do is to […] Read More
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Critical Non-Essentials: Absolutely Essential
- Critical Non-Essentials sounds like an oxymoron – why would something Non-Essential be considered so essential to the operation of a successful business? But these small gestures, ones that your client or customer do not expect, are worth their weight in gold. Especially for small businesses. What is a Critical Non-Essential? We like to think of […] Read More
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Are You the One Risking Your Business?
- As much as we would like to think it is, the COVID-19 pandemic is far from over. All of us miss our family, friends, and coworkers and are just plain tired of having to stay away. And there are so many risks to think about – especially when it comes to the health of your […] Read More
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3 Easy Ways to Serve Customers Safely
- We all know that the pandemic has been challenging at the very least for businesses of all sizes, either due to being extremely busy or taking huge hits to profits. One of the things that we are seeing from our business owners and leaders is a constant challenge to keep customers happy and safe – […] Read More
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Managing Online Reviews: 3 Easy Tips to get 5 Stars
- We’ve all seen it, the dreaded one-star review. Maybe the customer got your best employee on their worst day, your vendor delivered a bad batch of product, or they didn’t agree with your idea of a perfect experience that you had so carefully crafted. Let’s face it: bad reviews can make or break a business. […] Read More
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